Sometimes I believe that companies scour the sewers of human depravity to fill their lower ranks. To keep myself from going on another interoffice safari I periodically walk the call center area of our fine establishment to clear my head. Today I noticed someone quite odd.
Now step back with me for a quick minute. When you have a call center you do have the distinct advantage of keeping your employees hidden from view, shielded behind miles of copper telephone cable lost in a veritable maze of cubicles. They strip your identity and assign you a number, as if your name wasn’t good enough. These employees are nothing more than another coppertop, another 9 volts powering its self-contained capitalistic machine.
With this being said does that validate our hiring methods. Do we feel the need to just hire anyone to keep our cost down? Why brings me to this tangent?
Yesterday on my walk I noticed an older gentleman. His entire job every day is customer interaction. Imagine him as our company’s personal ambassador to YOUR home. Now picture him if you will.
He’s older, 60-65. Salt & Pepper hair combed over to mask the top of his head, which can only be described as a personal solar panel. His hair is long enough to touch halfway down his shoulders, and looks to be practically dripping with an amalgamation of Bril Cream & Olive Oil. Powder blue turtleneck under a sports jacket, you know the kind with the fake suede elbow patches. The ones designed to convince you friends that your more sophisticated than you really are, like they are going to believe that you actually ride horses and go on fox hunts during the weekends. His eyes actually mildly point in separate directions when relaxed. You never really know if he’s looking at you or just over your shoulders. Both of them at the same time! His beard is constantly in the 1.75-day’s unshaved stage. Finally the “coup de gra”. The first thing you notice about him. The reason you can find him in any maze of cubicles. Why I can trail him down any hallway and always be just out of sight. Around his neck hangs dangling, gaudy, platinum, shiny, oversized, replica of Jesus. That’s right, in complete anguish with full crown of thorns.
This is why companies have call centers. Shielding these people from view. Think about it. What would you do if he showed up at your door to discuss your next bill?